Job description

Missions :

• Troubleshoot with customer and solve internet, landline, IP-TV and mobile problems .
• Troubleshoot with the customer network problems, windows problems, router configurations, IP-TV problems, I-phone and blackberry software issues and inquiries.
• Use applications to analyze the case.
• Covering billing dept.
• Be the link between the customer and various departments.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of available tools.
• Educate the customers about new or additional services and educate the customer how to use it in best way.
• Knowledgeable of customer needs and how to satiate it.
• Handling billing complains and inquiries.
• Cross selling to the customer according to his usage for the different services.

Work place : AJMAN-UNITED ARAB EMIRATES

Number of available positions : 30

Requirements

Degrees : NO DIPLOMA

Background experience : Internet troubleshooting background or IT background (if there is any ISP experience);Call center experience. (Preferable

Sex : Indifferent

Language :

English : Fluent
Arabic : Good

Complementary :

Very good communication skills. – English + Arabic (mandatory)

2-      Very good customer service skills. (mandatory)

3-      Good English accent. (mandatory)

4-      Internet troubleshooting background or IT background (if there is any ISP experience). (mandatory)

5-      Call center experience. (Preferable)

6-      I-phone and blackberry experience. (Preferable)

7-      VIP customer service experience. (Preferable)

8-     No Specific diploma required

Conditions

Joining date : 01/06/2015

Contract : CDI

Salary : 4 200 to 4 800 AED /month

Transportation : No

Accommodation : No

Meals : No

Flight ticket : Yes

Complementary :

Si vous possédez les qualifications requises pour le poste, merci de déposer votre  CV en ANGLAIS  à l’agence ANAPEC locale la plus proche de votre lieu de résidence

Merci d’indiquer sur votre  CV ou  en objet  de votre mail : SODEXO/intitulé  du poste 

Délai de dépôt des candidatures : 20/04/2015